The customer must have an identity document and a valid driver's license for at least three years and have reached the
minimum age required, as specified in the quote sent to him.
The vehicle may only be driven by the driver(s) whose names and addresses appear on the rental contract. Any exception
to this rule will only be possible with the authorisation of ASTRAL and within the limits of the law in force.
The customer is responsible for ensuring that he or she has the necessary authorization to drive a vehicle registered in
Switzerland on Swiss territory or in the intended country of destination. The customer is also obliged to inquire with the
competent authorities about the laws in force at the time of rental.
The client undertakes to:
- use the vehicle responsibly and with care
- use the vehicle for normal road use and in accordance with the instructions issued by ASTRAL and the manufacturer .
- Ensure routine maintenance of the vehicle, such as checking the level of engine oil, coolant and brake.
- use the vehicle only in the following countries: Switzerland, France, Italy, Luxembourg, Germany, Belgium and the
Principality of Monaco. Use of the vehicle outside the countries mentioned above can only be done with prior
authorization from ASTRAL.
- lock the vehicle when not in use, making sure to close the boot, windows, sunroofs and front bonnet.
- respect and use the vehicle in accordance with the legal provisions, law and traffic regulations of the country in force
- stop your journey as soon as possible and without danger in the event of a fault, malfunction or engine light on the
vehicle, while immediately informing ASTRAL.
- Keep your travel documents with you and present them in case of an inspection by the authorities of the country in
force.
The customer is prohibited from using the vehicle:
- on a surface other than standard European paved roads
- in the event of a breakdown, mechanical problems of any kind or odometer malfunction
- remunerated passenger transportation
- the transport of prohibited or dangerous goods
- in a state of overload with an excessive number of objects or passengers
- to give driving lessons, even free of charge
- to push, tow or move other vehicles
- to participate, or organize car races or events in any form.
It is forbidden:
- using the vehicle for illicit purposes and/or not resulting from normal use such as "BURNS", "LAUNCH
CONTROL", "STANDING STARTS"
- By anyone operating the vehicle under the influence of alcohol, drugs, certain medications or in an advanced
state of fatigue.
- all forms of subletting or gainful activity with the vehicle
- to make any modifications or transformations to the vehicles, add, modify, delete or degrade accessories or
parts of any kind.
- sell, assign or give warranty on the vehicle, its equipment or this contract.
The customer must use the appropriate fuel and undertakes to provide ASTRAL with receipts for the fuel added during the
rental. All fuel-related costs are the responsibility of the customer . The customer is required to regularly check the oil and
coolant levels, as well as the tire pressure, and make the necessary adjustments if necessary. He is responsible for all
damages resulting from insufficient maintenance of the vehicle during the rental period.
If the vehicle is used for a long time, the customer will carry out periodic maintenance at his own expense, including an oil
change every 3,000 km at the official dealer of the brand of the rented vehicle, and he will replace the wear parts and fluids
necessary for the proper functioning of the vehicle.
The customer must use the vehicle with caution and take all necessary measures to avoid breakdowns and damages,
respecting the restrictions on use notified by ASTRAL in this contract.
The customer must comply with the noise standards applicable to vehicles, especially in residential areas, near rest areas
and at night. In the event of non-compliance with these standards, the customer is exposed to heavy financial penalties and
confiscation of the vehicle for which he will be held fully responsible and will have to cover the immobilization costs at his
expense corresponding to the 24-hour rental package of the rented vehicle per day of immobilization.
ASTRAL assumes the normal mechanical wear and tear of the vehicle.
If the vehicle is immobilized, repairs can only be carried out with the written agreement of ASTRAL and according to its
instructions. The customer may not claim damages for delay in the delivery of the vehicle, cancellation of the rental or
immobilization of the vehicle in the event of accidents or breakdowns.
The rented vehicle is handed over to the renter in perfect working order and cleanliness. Elements such as brakes and tyres
are in perfect condition and comply with the applicable legal requirements.
It is the responsibility of the customer at the time of delivery to carefully check that the vehicle and accessories are in
perfect condition and in accordance with this contract. Claims regarding a defect in the vehicle can only be made at the
time of handover of the vehicle. The renter is responsible for any apparent damage or noticeable defect not reported upon
delivery of the vehicle.
The customer is obliged to return the vehicle in the same condition as it was delivered, in accordance with the terms and
conditions of this contract, at the place and date specified.
The customer must also ensure that all accessories and documents delivered with the vehicle are returned with the vehicle.
In the event of failure to comply with this obligation, the costs of repairs, purchase of missing equipment and interior
cleaning necessary to return the vehicle to its original condition will be borne by the renter .
The no-smoking policy is strictly enforced in the rented vehicle, if the renter does not comply with the smoking ban in the
vehicle and cigarette odors are detected upon return, the costs necessary to remove such odors will be borne by the renter .
The renter has no right to keep the rented vehicle. The vehicle will be returned with a full tank of fuel. If the renter does not
comply with this condition, he will have to pay the missing amount of fuel as well as an additional service fee of CHF 40.
If ASTRAL finds any damage or anomaly of any kind that has not been reported or may have been revealed due to dirt or
lack of light when returning the vehicle, ASTRAL reserves the right to contact the renter within 48 hours and demand the
necessary payment to repair and restore the vehicle in accordance with the terms of the contract.
In the event of the return of the vehicle to a place not agreed with ASTRAL, the renter acknowledges that he or she owes an
additional allowance, calculated according to the distance between the place where the vehicle was left and the place
agreed for its return. This allowance is set at a minimum of CHF 3 per kilometre, depending on the model of vehicle rented.
The customer must notify ASTRAL of any requests for extension of the rental contract in writing at least 24 hours before the
end date of this contract. If the customer fails to comply with its obligations, ASTRAL shall have the right to request at any
time that the vehicle be returned immediately.
Any special agreement or provision entered into in addition to this Agreement, including any modification or alteration of
this Agreement, shall be deemed null and void unless agreed to in writing and signed by both parties involved.
The customer must inform ASTRAL of any breakdowns or defects immediately. Any repair or operation on the rented
vehicle must be carried out at the brand's official dealer and requires the prior consent of ASTRAL. In the event of an
emergency and for certain vehicles, the customer may carry out repairs outside only subject to the written agreement of
ASTRAL, which will require that the invoice be in their name. Subject to compliance with these conditions and if the defect
or breakdown is not caused by unauthorised or negligent use of the vehicle, ASTRAL will bear the cost of repair after the
invoice and the changed parts have been handed over to the latter .
If the customer fails to comply with the above-mentioned obligations and/or if the defect or breakdown results from
careless use or use not authorised by ASTRAL (see clauses 2.1, 2.2 and 2.3), the customer will be held liable for all costs
related to the damage caused to the vehicle, including the costs of immobilization during the repair period, in accordance
with the current rental price list, which includes 200 km as well as the costs of repatriating the vehicle to Geneva.
ASTRAL will not be held liable for delays, losses or damages caused by a breakdown or defect in the vehicle, the customer is
entitled to terminate this contract immediately. Any other claim for compensation is excluded.
In the event of an accident, loss, theft or damage to the vehicle, the customer is obliged to take the following measures
immediately:
- contact ASTRAL orally and in writing
- have a police report drawn up at the scene of the accident
- fill out an accident report
- Provide full cooperation to ASTRAL and the insurance company during the necessary investigations.
Any accident not reported within 24 hours will not be covered and will be at the customer's full expense. The customer
undertakes not to negotiate or settle with third parties the damage resulting from the accident or its consequences. He also
undertakes to ensure the safety and preservation of the vehicle at all times, and to return it quickly to ASTRAL. In the event
of non-compliance with these obligations, the costs associated with the accident will be borne entirely by the customer if
the insurance does not cover these costs.
If an accident occurs, the customer must bear the costs of repatriating the vehicle to Geneva.
During the rental period, the vehicle is insured. At the end of this period, unless the parties have agreed to an extension of
the rental, the rental company is no longer responsible for any accidents that the tenant may cause.
If damage is caused to the rented vehicle, regardless of the circumstances (collision, accident, theft, attempted theft, loss,
etc.), the customer will be required to pay compensation to ASTRAL corresponding to the loss caused due to the
immobilization of the vehicle, up to 15 days of rental according to the daily rate indicated in this contract, regardless of the
insurance option he has chosen. This compensation will be due by the customer even if the damage was not caused by his
fault.
ASTRAL will not be held responsible for any delays, losses or damages caused by an accident or defect in the vehicle and
the customer will not be able to claim or claim damages under any circumstances as a result of these events.
The customer does not benefit from any insurance offered by ASTRAL or civil liability, he will be held fully responsible for
any damage caused to the vehicle rented from ASTRAL, even if such damage (in particular, accident, loss, collision, theft or
attempted theft) is not caused by his fault.
If the third-party insurance company denies or reduces the benefits granted under Article 14 of the Swiss Insurance
Contracts Act or pursuant to the general terms and conditions of the insurance company, the compensation for the damage
must be borne by the customer . In this case, the customer will be required to pay compensation to ASTRAL to compensate
for any loss suffered or damage caused.
Regardless of the type of damage, the tenant undertakes to pay the minimum deductibles for the following cases: Civil
liability and full casco.
The customer is covered by our civil liability insurance, which covers any material and/or physical damage caused to third
parties up to 100,000,000.- This insurance includes a deductible of CHF 1000.- CHF for which the customer is responsible.
The vehicle is covered by full comprehensive insurance, which covers any damage caused by collisions. This insurance
includes a deductible of CHF 3000 for which the customer is responsible. Only the customers who appear on this contract
are insured, the objects on board are not insured
The customer must provide a deposit at the beginning of the rental in order to guarantee all of ASTRAL's rights arising from
or related to the rental agreement. The amount of the deposit depends on the rented vehicle and is agreed in the rental
agreement.
ASTRAL is entitled to use the deposit provided by the customer to set off all rights arising from or in connection with the
rental agreement against the customer . If no compensation is made, the deposit is refunded or credited to the customer
within a maximum of 30 days.
In the event of an accident, damage, loss, theft or attempted theft, the customer is responsible for the entire deductible as
indicated in this contract. He is also liable for expenses exceeding this deductible in the event of gross negligence or misuse
of the vehicle.
Upon conclusion of the contract, ASTRAL offers the customer additional insurance covering collision and accident with a
reduction in the basic deductible against the payment of daily costs. If the customer purchases this insurance, they must
pay the daily fee stipulated in the rental agreement, therefore, the amount of the deductible will be reduced in accordance
with the terms and conditions specified in the contract.
In case of cancellation of reservations by the customer, the policy is as follows:
- If the cancellation occurs more than 72 hours before the rental, 30% of the rental amount will be retained.
- If the cancellation occurs between 72 and 24 hours before the rental, 50% of the rental amount will be retained.
- If the cancellation occurs less than 24 hours before the rental, 100% of the rental amount will be retained.
The customer undertakes to pay the total cost of the rental without delay and without dispute according to the rental rate
in force at the time of delivery in Swiss currency.
If the customer is responsible for any accident, defect, breakdown or damage whatsoever, the full rental price up to the
return date originally provided for in this contract is due.
The vehicle is delivered with a full tank of fuel, the customer undertakes to return it with a full tank. If this is not the case,
he undertakes to pay the entire missing fuel as well as an additional fee of CHF 40.
The customer is the only one held responsible for all fines and offences incurred during the rental period and undertakes to
pay them.
The customer undertakes to pay ASTRAL all the amounts mentioned above as well as any other amounts resulting from this
contract, he acknowledges and understands the amount due and undertakes to make the payment.
It is possible that the client may be required to pay a cash deposit in order to guarantee the payment of ASTRAL's clauses.
As the vehicle is reserved for normal use, any abusive, brutal, noisy use and/or use that does not comply with the country's
traffic laws in force may result in advanced obsolescence costs and criminal prosecution.
The customer is solely responsible for confiscation of the vehicle for any reason whatsoever and will cover the costs of
immobilization as well as compensation to ASTRAL for the entire period of non-availability of the vehicle.
By signing a blank bill of sale on his credit card, the customer undertakes to pay all sums mentioned in the contract as well
as those resulting from any damage caused to the vehicle; it also authorises ASTRAL to collect the amount due upon
termination of the contract and confirms that it is indeed liable for this sum and that it must pay it to ASTRAL.
The customer will pay any additional fees or costs resulting from this agreement.
The customer also agrees to pay the following fees:
-Mileage charges in addition to those included in the rental agreement, according to the rate in effect at the time
of signing the contract and based solely on the original odometer of the vehicle read at the beginning and end of
the rental period.
-all costs, including attorneys' fees, incurred by ASTRAL in obtaining payments due under this Agreement to be
borne by the Client.
- damage to the rims (500.- CHF minimum)
- Late vehicle return fee (80.- CHF / Hour), one day (24 Hours according to the current rate) will be charged if the
delay exceeds six hours.
-cleaning costs, if the vehicle is in a condition requiring any thorough cleaning.
- costs related to damage/theft/loss of the vehicle that are not covered by insurance.
- additional transport costs if the vehicle is dropped off at a location other than the one agreed on the rental
contract without prior authorisation from ASTRAL.
-all costs, including attorneys' fees, incurred by ASTRAL in obtaining payments due under this Agreement to be
borne by the Client.
Any non-compliance with the regulations will result in the definitive and unquestionable loss of the deposit.
The customer, even if he is not the driver of the vehicle, remains fully liable to ASTRAL for the performance of all obligations
arising from the rental contract and the general terms and conditions, and is also responsible for all costs and expenses
incurred by non-compliance with the specified conditions.
The customer is considered liable for any damage resulting from his own negligence or that of his passengers, as well as any
violation of the law or the clauses of the rental agreement. Leaving the vehicle unattended with the keys inside is
considered an act of negligence.
The customer will also be liable in the event of non-compliance with the heights and widths of passages, such as garage
entrances, tolls, underpasses and other similar places.
The customer will be required to pay compensation equivalent to one day's rental, including 200 km per day, for each day
the vehicle is immobilized for repair, as well as towing and repatriation costs, without exception.
If the customer uses the vehicle in a brutal manner or not in accordance with the conditions mentioned in this contract and
this results in breakdown or abnormal wear and tear, this will be considered an accident for which he is responsible.
The Rental Agent is not responsible in any way for any loss or damage to the goods carried on board the Vehicle, whether
they occur during or after the rental period. The customer must take all necessary precautions to protect the goods being
transported and take out insurance to cover the risks associated with their transport. The customer remains liable for all
damage caused by improper use of the vehicle or its accessories, including damage to rims, tires, mirrors, soft tops and
aerodynamic elements, as well as interiors and upholstery, theft of car components, vandalism and riots, even if the
customer has taken out additional insurance.
The customer and the drivers mentioned in the rental agreement are criminally liable for any offence committed during the
use of the vehicle. The general terms and conditions mentioned in the above rental agreement, including the jurisdiction
clause, form an integral part of the agreement.
ASTRAL provides a private parking space free of charge for the customer during the rental period, it declines all
responsibility in the event of theft and/or damage to the vehicle during this period. The vehicle is equipped with an
electronic key capable of informing the owner of any anomaly concerning the electronics and geolocating the vehicle. The
customer is prohibited from removing it, even momentarily. In the event that the customer does not comply with the
provisions of the Road Traffic Act or any other dispute arises, ASTRAL reserves the right to disclose the relevant information
to the competent authorities or to a third party, or to use it to assert its rights.
All vehicles owned by ASTRAL are equipped with an electronic key designed to monitor the status and use of the vehicle, as
well as to track its location and movements at all times. This information may be used by ASTRAL for the purposes of
vehicle preservation, prevention and detection of offences, as well as to produce evidence, during and after the rental
period. The customer expressly acknowledges that he/she has accepted the use of the electronic devices installed in the
vehicle by signing these general terms and conditions.
The customer may not set off its own claims or debts to ASTRAL against any claims or debts it may have to
ASTRAL. In other words, the customer may not use its debts to ASTRAL to pay or set off any claims it may have against
ASTRAL.
ASTRAL undertakes to treat its customers' information confidentially and not to disclose it to third parties unless otherwise
advised by the customer or if a disaster has occurred. By signing this rental agreement, the customer consents to the
processing of his personal data. Only IT service providers, financial institutions, authorities and partners of ASTRAL are
possible recipients of the customer's personal data.
The customer may not set off its own claims or debts to ASTRAL against any claims or debts it may have to ASTRAL. In other
words, the customer may not use its debts to ASTRAL to pay or set off any claims it may have against ASTRAL.
If either party to this Agreement does not exercise any of its rights or claims in accordance with the Terms and Conditions
and this is not communicated to the other party, this shall not be construed as a waiver of such rights or claims. In other
words, the failure to exercise a right or claim does not mean that the relevant party waives that right or claim for the
future.
If one or more of the clauses contained in these general terms and conditions were to be considered null or invalid, this
would in no way affect the validity or durability of the other clauses present in this contract. The remaining clauses shall
remain in full force and effect. In the event that a clause is found to be unenforceable, ASTRAL reserves the right to replace
it with a legally valid provision with a similar scope.
The parties agree that any dispute arising out of the matters covered by this contract shall be subject to the exclusive
jurisdiction of the courts of the Canton of Geneva.
The parties also agree that any appeal against the decision rendered by the courts of the Canton of Geneva may be brought
before the Swiss Federal Court.
