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The customer must have an identity document and a driver's license that has been valid for at least three years
and have reached the minimum age required, as specified in the quotation sent to him.
The vehicle can only be driven by the driver (s) whose names and addresses appear on the rental contract.
Any deviation from this rule will only be possible with the authorization of ASTRAL and within the limits of the law in force.
The customer is responsible for ensuring that he has the necessary authorization to drive a vehicle registered in
Switzerland on Swiss territory or in the country of intended destination.
The customer is also required to inquire with the competent authorities about the laws in force at the time of rental.
The client has the opportunity to:
- Use the vehicle responsibly and with care
- Use the vehicle for normal road use and in accordance with the instructions issued by ASTRAL and the manufacturer.
- Ensure the routine maintenance of the vehicle, such as checking the level of engine oil, engine fluid
cooling and brake.
- Use the vehicle only in the following countries: Switzerland, France, France, France, France, Italy, Italy, Luxembourg, Germany, Belgium
and principality of Monaco. A use of the vehicle outside of the countries mentioned above can only be done
with prior authorization from ASTRAL.
- Lock the vehicle when not in use, making sure to close the trunk, windows, roofs
openings and the front cover.
- Respect and use the vehicle according to the legal provisions, the law and the road code of the country in force
- Stop your trip as soon as possible and without danger in the event of a fault, malfunction or engine light on
the vehicle, while immediately informing ASTRAL.
- To keep the traffic papers with him and present them in case of control by the authorities of the country in force.
The customer is prohibited from using the vehicle:
- On a surface other than standard European paved roads
- In case of failure, mechanical problems of any kind or odometer malfunction
- To the paid transport of passengers
- For the transport of prohibited or dangerous goods
- Overloaded with an excessive number of objects or passengers
- To give driving lessons, even for free
- To push, pull or move other vehicles
- To participate, or organize car races or events in any form whatsoever.
It is forbidden to:
- To use the vehicle for illicit purposes and/or purposes that do not result from normal use such as “BURNS”,
“LAUNCH CONTROL”, “STOPPED START”
- By anyone using the vehicle under the influence of alcohol, drugs, certain medications
or in an advanced state of fatigue.
- All forms of subletting or lucrative activity with the vehicle
- To make any modifications or transformations to vehicles, to add, modify, delete or degrade accessories
or any parts.
- To sell, transfer or give as collateral the vehicle, its equipment or this contract.
The customer must use the appropriate fuel and would like to provide ASTRAL with receipts for the fuel added during the
location. All fuel costs are the responsibility of the customer.
The customer is required to regularly check oil and coolant levels, as well as pressure
of the tires, and make the necessary adjustments if necessary. He is responsible for all damages resulting from
inadequate maintenance of the vehicle during the rental period.
If the vehicle is used over a long period of time, the customer will carry out periodic maintenance at his expense, including a
Change the oil every 3,000 km at the official dealership of the brand of the rented vehicle and he will perform
the replacement of wear parts and fluids required for
proper functioning of the vehicle.
The customer must use the vehicle carefully and take all necessary measures to
avoid breakdowns and damages, while respecting the restrictions of use notified by ASTRAL in this contract.
The customer must respect the noise standards applicable to vehicles, especially in residential areas,
near places of rest and during the night.
In the event of non-compliance with these standards, the customer is exposed to severe financial penalties and confiscation.
of the vehicle for which he will be held fully responsible and must cover the immobilization costs at his expense
corresponding to the package of 24 hours of rental of the rented vehicle per day
of immobilization.
ASTRAL assumes the normal mechanical wear and tear of the vehicle.
If the vehicle is immobilized, repairs can only be carried out after written agreement from ASTRAL and according to its
instructions.
Under no circumstances will the customer be able to claim damages for delay in the delivery of the vehicle,
cancellation of the rental or immobilization of the vehicle in case of accidents or breakdowns.
The rented vehicle is delivered to the renter in perfect working and clean condition.
Components such as brakes and tyres are in perfect condition and comply with current legal requirements.
It is the responsibility of the customer at the time of delivery to carefully check that the vehicle and accessories
are in perfect condition and in accordance with this contract.
Claims concerning a defect in the vehicle can only be made at the time the vehicle is handed over.
The renter is responsible for any apparent damage or significant defect not reported upon delivery of the vehicle.
The customer is required to return the vehicle in a condition identical to that of delivery, in accordance with the conditions
terms and conditions of this contract, at the place and on the date provided.
The customer must also ensure that all accessories and documents delivered with the vehicle are returned with this
last.
In the event of a breach of this obligation, the costs of repair, purchase of missing equipment and cleaning
interior necessary to bring the vehicle back to its original condition will be borne by the renter.
The non-smoking policy is strictly applied in the rented vehicle, if the renter does not respect the ban on
smoke in the vehicle and that cigarette odors are detected during the return, the costs necessary for
eliminate these odors will be the responsibility of the tenant.
The renter has no right to keep the rented vehicle.
The vehicle will be returned with a full tank of fuel.
If the tenant does not meet this condition, he will have to pay the missing quantity of fuel as well as the cost of
additional service of 40.- CHF.
If ASTRAL detects damage or an anomaly of any nature whatsoever that has not been reported or could be revealed due to
dirt or a lack of light when returning the vehicle, ASTRAL reserves the right to contact the tenant
within 48 hours and to require the necessary payment to repair and recondition the vehicle in accordance with
terms of the contract.
In case of return of the vehicle in a location not agreed with ASTRAL, the tenant acknowledges that he owes an allowance.
additional, calculated according to the distance between the place where the vehicle was left and the place agreed for its return.
This allowance is set at a minimum of 3 CHF per kilometer, depending on the model of vehicle rented.
The customer must send any requests to extend the rental contract in writing to ASTRAL at least 24 hours.
prior to the end date of this contract.
If the customer fails to meet its obligations, ASTRAL will have the right to request that the vehicle be returned at any time.
immediately.
Any agreement or special provision entered into in addition to this contract, including any modification or alteration of
this contract, will be considered null and void, unless it has been agreed in writing and signed by both
parties involved.
The customer must inform ASTRAL of any breakdowns or defects immediately. Any Repair or Operation on the Rented
Any repair or operation on the rented vehicle must be carried out at the brand's official dealership and
requires the prior consent of ASTRAL.
In case of emergency and for certain vehicles, the customer may carry out exterior repairs only under the following conditions:
the written agreement of ASTRAL, which will require that the invoice be in its name.
Subject to compliance with these conditions and if the defect or failure is not caused by unauthorised use or
Neglecting the vehicle, ASTRAL will cover the repair cost after the invoice and the parts changed have been
handed over to this one.
If the customer breaches the obligations mentioned above and/or if the defect or failure results from use
reckless or not authorized by ASTRAL (see clauses 2.1, 2.2 and 2.3), it will be held responsible for all costs related to
damage to the vehicle, including immobilization costs during the repair period, in accordance with
current rental price list, which includes 200 km as well as the costs of repatriating the vehicle to Geneva.
ASTRAL will not be held responsible for delays, losses or damages caused by a breakdown or defect in the vehicle, the
customer is entitled to terminate this contract immediately. Any other claim for compensation is excluded.
In the event of an accident, loss, theft or damage to the vehicle, the customer is required to take the following measures
immediately:
- Contact ASTRAL orally and in writing
- Have a police report drawn up at the scene of the accident
- Fill out an accident report
- Provide its full collaboration to ASTRAL and the insurance company during the necessary investigations.
Any accident not reported within 24 hours will not be covered and will be the total responsibility of the customer.
The customer undertakes not to negotiate or settle with third parties the damage resulting from the accident or its consequences.
He is also committed to ensuring the safety and preservation of the vehicle at all times, and to returning it promptly to
ASTRAL. In the event of non-compliance with these obligations, the costs associated with the accident will be entirely borne by the customer if
insurance does not cover these costs.
If an accident occurs, the customer must bear the costs of repatriating the vehicle to Geneva.
During the scheduled rental period, the vehicle is insured. At the end of this period, unless the parties have agreed to a
extension of the rental, the lessor is no longer responsible for accidents that the tenant may cause.
If damage is caused to the rented vehicle, regardless of the circumstances (collision, accident, theft, attempt to
theft, loss, etc.), the customer will be required to pay compensation to ASTRAL corresponding to the loss caused due to
the immobilization of the vehicle, up to 15 rental days according to the daily rate indicated on this contract and what
regardless of the insurance option he has chosen.
This compensation will be due by the customer even if the damage was not caused by his fault.
ASTRAL will not be held responsible for delays, losses, or damages caused by an accident or vehicle defect and
under no circumstances will the customer be able to claim or claim damages as a result of these events.
The customer does not benefit from any insurance offered by ASTRAL or civil liability, he will be held entirely responsible
any damage caused to the vehicle rented to ASTRAL, even if such damage (in particular, accident, loss, collision, theft or
attempted theft) are not caused by his fault.
If the third party insurance company refuses or reduces the benefits granted under article 14 of the Swiss law on
insurance contracts or in application of the general conditions of the insurance company, compensation for damage
must be borne by the customer. In this case, the customer will be required to pay compensation to ASTRAL to compensate for any
loss suffered or any damage caused.
Regardless of the type of damage, the tenant undertakes to pay the minimum deductibles for the following cases:
Civil liability and full Casco.
The customer is covered by our civil liability insurance, it covers any material and/or physical damage caused to
thirds up to 100'000'000.-
This insurance includes a franchise of CHF 1000.- CHF for which the customer is responsible.
The vehicle is covered by comprehensive casco insurance, which covers any damage caused by collisions.
This insurance includes a minimum deductible of CHF 3000.- for which the customer is responsible.
Only the customers listed on this contract are insured; embedded objects are not insured.
The customer must provide a deposit at the beginning of the rental in order to guarantee all of Astral's rights arising from
rental contract or related to it.
The amount of the deposit depends on the vehicle rented and is agreed in the rental contract.
ASTRAL is authorized to use the deposit provided by the customer to offset all rights arising from the contract of
rental or in connection with it, against the customer.
If no compensation is made, the deposit is refunded or credited to the customer within a maximum period of 30
days.
In the event of an accident, damage, loss, theft or attempted theft, the customer pays the entire franchise as
indicated on this contract.
He is also liable for expenses exceeding this deductible in the event of gross negligence or misuse of the vehicle.
At the conclusion of the contract, ASTRAL offers the customer additional insurance covering collision and accident leading to
a reduction in the basic deductible in exchange for the payment of daily expenses.
If the customer takes out this insurance, he must pay the daily expenses stipulated in the rental contract, by
Consequently, the amount of the franchise will be reduced in accordance with the terms and conditions specified in the contract.
In case of cancellation of reservations by the customer, the policy is as follows:
- If the cancellation occurs more than 72 hours before the rental, 30% of the rental amount will be retained.
- If the cancellation occurs between 72 and 24 hours before the rental, 50% of the rental amount will be retained.
- If the cancellation occurs less than 24 hours before the rental, 100% of the rental amount will be retained.
The customer pays the total cost of the rental without delay and without dispute according to the rental rate
time of delivery in Swiss currency.
If the customer is responsible for an accident, defect, failure or damage of any kind, the full price of
rental until the return date originally provided for in this contract is due.
The vehicle is delivered with a full tank of fuel, the customer undertakes to return it with a full tank.
If this is not the case, he undertakes to pay for all the missing fuel as well as an additional fee of 40.- CHF.
The customer is solely responsible for all fines and offenses incurred during the duration of the rental and
undertakes to pay for these.
The customer undertakes to pay ASTRAL all the amounts mentioned above as well as any other amounts resulting from
under this contract, he acknowledges and understands the amount due and undertakes to make the payment.
It is possible that the customer is required to pay a cash deposit in order to guarantee the payment of the ASTRAL clauses.
The vehicle being reserved for normal use, any abusive, brutal, noisy use and/or use that does not comply with the code of
Existing country route may result in advanced fees and criminal proceedings.
The customer is solely responsible for confiscating the vehicle regardless of the reason and will cover the costs at his expense.
of immobilization as well as compensation to ASTRAL for the entire period of non-availability of the vehicle.
By signing a blank sales bill on his credit card, the customer agrees to pay all the amounts mentioned in
the contract as well as that resulting from any damage caused to the vehicle; it also gives authorization to ASTRAL
to collect the amount due as soon as the contract is cancelled and confirms that he is indeed liable for this amount and that he owes the
pay to ASTRAL.
The customer will pay any additional fees or costs resulting from this contract.
The customer also undertakes to pay the following costs:
-additional kilometers expenses to those included in the rental contract, according to the rate in force at
when the contract was signed and based solely on the vehicle's original odometer recorded at the beginning and
at the end of the rental period.
-all costs, including attorneys' fees, incurred by ASTRAL in obtaining payments due under the
This contract is the responsibility of the customer.
-damage caused to the rims (500.- CHF minimum)
-late vehicle return costs (80.- CHF/Hour), one day (24 hours according to the current rate) will be charged
if the delay exceeds three hours.
-cleaning costs, if the vehicle is in a condition requiring any thorough cleaning.
-expenses related to damage/theft/loss of the vehicle that are not covered by insurance.
-additional transport costs if the vehicle is dropped off at a location other than that agreed on the contract of
rental without prior authorization from ASTRAL.
-all costs, including attorneys' fees, incurred by ASTRAL in obtaining payments due under the
This contract is the responsibility of the customer.
Any non-compliance with the regulations will cause the permanent and unquestionable loss of the deposit.
The customer, even if he is not the driver of the vehicle, remains fully responsible to ASTRAL for the execution of
all obligations arising from the rental contract and the general conditions, he is also responsible for all
costs and expenses incurred as a result of non-compliance with the specified conditions.
The customer is considered responsible for any damage resulting from his own negligence or that of his passengers, as well as
any violation of the law or the terms of the rental contract.
Leaving the vehicle unattended with the keys inside is considered negligent.
The customer will also be responsible for non-compliance with passage heights and widths, such as entrances.
garages, tolls, underpasses and other similar locations.
The customer must pay compensation equivalent to one day's rental, including 200 km per day, for each day
immobilization of the vehicle for repair, as well as towing and repatriation costs, without exception.
If the customer uses the vehicle abruptly or does not comply with the conditions mentioned in this contract and
Whether this results in a failure or abnormal wear and tear, it will be considered an accident for which he is responsible.
The lessor is in no way responsible for the loss or damage suffered by the goods carried on board the
vehicle, whether they occur during or after the rental period.
The customer must take all necessary precautions to protect the goods transported and take out a
insurance to cover the risks associated with their transport.
The customer remains responsible for all damage caused by the inappropriate use of the vehicle or its
accessories, including damage to rims, tires, mirrors, hoods and aerodynamic components,
as well as to the interiors and upholstery, to the theft of car components, to acts of vandalism and to riots, even if it has
take out additional insurance.
The customer and the drivers mentioned on the rental contract incur criminal liability for any offense.
committed during the use of the vehicle.
The general terms and conditions mentioned in the rental agreement above, including the attribution clause of
jurisdiction, constitute an integral part of the contract.
ASTRAL provides a private parking space free of charge for the customer for the duration of the rental, it declines
all responsibilities in case of theft and/or damage to the vehicle during this period.
The vehicle is equipped with an electronic key capable of informing the owner of any anomaly concerning
electronics and to geolocate the vehicle. The customer is prohibited from withdrawing it even temporarily.
In the event that the customer does not comply with the provisions of the law on road traffic or in the event of another dispute
occurs, ASTRAL reserves the right to disclose the relevant information to the competent authorities or to a third party, or
to use them to assert their rights.
All vehicles owned by ASTRAL are equipped with an electronic key designed to monitor the condition and use of the
vehicle, as well as to track its location and movements at all times.
This information can be used by ASTRAL for vehicle preservation, prevention and detection purposes.
violations, as well as to produce evidence, during and after the rental period.
The customer expressly acknowledges having accepted the use of the electronic devices installed in the vehicle by signing
these general conditions.
The customer cannot offset his own claims or debts to ASTRAL with any claims or debts he may have.
against ASTRAL.
In other words, the customer cannot use his debts to ASTRAL to pay or offset the claims he may
Have against ASTRAL.
ASTRAL undertakes to treat its customers' information confidentially and not to disclose it to third parties except
contrary notice from the customer or if a disaster has occurred.
By signing this rental contract, the customer consents to the processing of his personal data. Only service providers
of IT services, financial organizations, authorities and ASTRAL partners are possible recipients of
personal data of the customer.
If one of the parties to this contract does not exercise any of its rights or claims in accordance with the conditions
general and that this is not communicated to the other party, this cannot in any way be interpreted as an abandonment
of these rights or claims. In other words, the fact of not exercising a right or a claim does not mean that
the party concerned waives this right or claim for the future.
If one or more of the clauses contained in these general conditions were to be considered void or
invalid, this would in no way affect the validity or durability of the other clauses present in this contract. The others
clauses will remain fully in force and applicable. In the event that a clause is found to be unenforceable,
ASTRAL reserves the right to replace it with a legally valid provision with a similar scope.
The parties agree that any dispute arising out of matters covered by this contract will be subject to the
exclusive jurisdiction of the courts of the canton of Geneva.
The parties also agree that any appeal against the decision rendered by the courts of the Canton of Geneva may:
be brought before the Swiss federal court.
